Facilities

Lucca Heritage Retreat is at Via del Gallo 15, on a quiet street in the old town of Lucca, inside the walls. Santa Maria dei Servi is 61 metres away, Piazza Napoleone 210 metres, the Guinigi Tower 270 metres and Piazza dell'Anfiteatro 380 metres. San Michele in Foro is a short walk away and the station is 490 metres from the hotel.

Rates at Lucca Heritage Retreat vary with the season, the day of the week and availability, and the room type also matters, from the Superior Queen Room to the Junior Suite and the Annex apartment. Demand rises sharply during the city's big events. For your dates you can check availability with our booking partners.

It is above all a hotel for couples: every room type sleeps a maximum of two guests, with a king-size or double bed, and the Annex apartment adds a sofa bed. The Superior King Room offers interconnecting rooms on request. Guests under 18 can only check in with a parent or official guardian.

Check-in is from 15:00 to 20:00 and check-out from 08:00 to 10:00. The property asks guests to share their arrival time in advance, and a photo ID and a credit card are required at check-in. Luggage storage is available.

Yes, but only on request and with a supplement. Let the property know your expected arrival time in advance, using the special requests box when booking or the contact details in your confirmation.

Breakfast is continental, Italian and buffet, and guests describe it as fresh and varied, with local products and hot dishes made to order. It can also be served in the room, and special diet menus are available on request. Check what your chosen rate includes when booking.

No, there is no parking at the hotel, and almost the whole centre inside the walls is a limited traffic zone. Contact the property before arrival about access by car. Paid public car parks include Carducci and Palatucci outside the walls and Mazzini and Piazzale Verdi inside.

The pet policy is not clearly stated, so it is best to confirm it with the property before booking.

Yes, Wi-Fi is available in all areas of the hotel and is free of charge. Every room also has a desk and a socket near the bed.

Pisa airport is 18 km away, about half an hour by car or taxi. By public transport, the Pisamover takes about five minutes to Pisa Centrale, then regional trains reach Lucca in 25 to 35 minutes; from Lucca station the hotel is 490 metres on foot. Florence airport is 55 km away, and from Florence Santa Maria Novella regional trains take around 1 hour 20 minutes.

The Deluxe One-Bedroom Apartment is in the Annex, on an upper floor with no lift: there are 46 steps to climb. It has a private entrance, a living room with sofa bed, a separate bedroom and a full kitchen.

The city fills up during its major events: Lucca Comics & Games usually takes place between late October and early November, in summer the Lucca Summer Festival brings concerts to Piazza Napoleone and the walls, and the Festival Puccini is held at Torre del Lago. The Luminara of Santa Croce takes place every year on the evening of 13 September. For these periods it is wise to book early.